Your page can accept and send messages only if you’ve enabled Messenger.
To turn on Messenger for your page, go to Messages under General Settings and then click Edit. Select the option to allow messages to your page, and click Save Changes.
Be sure to enable Messenger so customers and prospects can contact you.
If you find that you’re getting more Facebook messages than you can handle, you may want to consider turning the feature off until you’re able to appoint more moderators. Another option is to make use of the ‘Away’ setting (see below for more on this).
#2: Configure Message Settings
There are two settings to adjust for your business Messenger: Response Time and Instant Replies. To access them, go to Settings and then Messaging.
Display a Response Time
Your page’s average response time (how long it takes you to reply to a message) appears in the About box on the left side of your page.
How long it takes your page to respond to messages shows up under About.
To set the response time for your page, go to Settings and Messaging. Then click Automatically Show Your Average Response Time for Messages or select another option. (Response time will only show up if you visit your page at least once a week and answer 90% or more of your messages.)
Choose the response time you want to display or have Facebook automatically show your average.
When your business is closed, you can set your messaging status to Away, so it doesn’t reflect your response time stats.
To enable this feature, go to your page’s Messages and click Away in the upper left.
Set your status to Away to let your page visitors know you’re not able to respond.
Now it will say Away rather than Response Time in your page’s About box. Your messages will remain off for 12 hours, but you can turn the feature back on sooner if you want.
Send Instant Replies
You can set Instant Replies to go to people the first time they message your page. This feature is located below Response Time under Messaging.
Write a message of up to 250 characters, save it and then click Use Instant Replies to enable it.
Compose an initial autoreply to respond to initial messages.
This autoreply won’t be sent to users if your messaging status is set to Away.
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